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Frequently Asked Questions…

How long does it take to launch my website?

That depends on YOU. Yes, you!

You have an active role in making your website happen. You need to supply all the content (text/copy & pictures), and the sooner you get information to us, the sooner we can make your website a reality. I'll offer direction and suggest services if you need help with something.

It can take 2-6 weeks to build a custom website depending on how in-depth it is. When creating your contract, a start date will be determined.

Do I own my website and/or domain name?

No, Luna Bug, LLC owns the website (including design and underlying code) and domain name(s).

You own any domain name you purchased prior to working with me.  You also own all  the images and text you supply.

Can I see a copy of The contract before I purchase?

Absolutely! Enter your name & email and I'll send it to you right away.

Can I cancel my contract?

No, when you sign the contract, you enter into a legally binding agreement.

Can I make changes to my website?

Yes!  You can make as many changes as you want and as often as you want.

You have access to add/edit blog posts, products, and images; you can update static verbiage; and you can moderate comments.

What if I don't know how to make changes?

I provide video training for all the areas you need to make changes to.

If you can't find what you need to do, I'm simply an email away.

What if I break my site or it gets hacked?

First, don't panic!  Mistakes happen, broken websites happen and yes, hacked sites happen.  That's why it's so important to to keep the security software up-to-date and have a regular backup plan.

I can replace your entire site within a few hours.  Every leased website I create includes a daily backup plan and I keep the backup securely tucked away just for this reason.

What is CMS?

Content Management System (CMS) is software that creates and manages digital content.  Your website will be built using the WordPress platform for content management.

WordPress is easy to use, customizable, with built-in blog capability, and it's flexible.

Will my lease payments change?

No, your lease will remain the same for as long as you lease your site.

If you request new functionality to be added to your site, that may affect your payment amount. We'll discuss this in depth before any changes are made to the site.

What happens when my contract is up?

We either say goodbye or negotiate a new contract.

Will I be able to use Google Analytics

Google analytics is included in all packages.  We'll either set it up for you or you can give us the analytics code of your google account.  I do not offer training on Google Analytics, however Google does!

Where are websites hosted and how secure are they?

A website host is where your website lives. I use SiteGround web hosting; they’re a top rated host for WordPress websites.

There are millions of attacks daily on websites.  This is why I take security very seriously and why maintenance is included in all of our packages. Having current & up-to-date software, including security and anti-spam add-ons, is the first line of defense against hackers and malware.

Your site is monitored 24/7 for uptime and I'm alerted if it's not functioning.